Consumers should call SCEA's customer service at 1-888-780-7690,
Saturday 6:00 a.m. - 8:00 p.m. PDT, and Sunday 7:00 a.m. - 6:30 p.m.
Consumers can also access customer support through the company's Web
site for additional information about the replacement
At SCEA and its affiliates around the world, the safety of our
is our top priority. Accordingly, we are conducting this voluntary
as part of our commitment to product safety and our responsibility to
our consumers when we believe that one of our products may pose a